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AfTER SALES SERVICES
Your partner in success: our
post-sales solutions
That's how Comexi helps you
We help you to OPTIMISE YOUR PRODUCTION
We help you to REDUCE REPAIR AND MAINTENANCE EXPENSES
We help you to SOLVE INCIDENTS ANYTIME
We help you to AVOID NON-PROGRAMMED STOPS
1. Stay one step ahead. Protect your investment.
1.1 Periodic Assistance Program
1.2 Operational Maintenance
1.3 Print Unit Maintenance
1.4 Spare parts
Our system analyses the demand for parts and makes a customised offer of those elements most likely to render a machine inoperative. All of this is aimed at minimising downtimes and proactively managing consumable deliveries.
1.5 Comexi Ordering On Line
A 24/7 service with a 5% discount!
Our system analyzes the demand for parts and makes a personalized offer of those elements most likely to render a machine inoperative. All this in order to minimize failure times and to be proactive in the delivery of consumables.
To facilitate identification, each part can be selected individually in a 3D schematic or by reference. This facilitates the purchase of the correct part and avoids errors and delivery delays. The system will give you specific information for each part (price and delivery date).
A service open 24/7 and with a 5% discount!
These programs have been designed to provide top-quality service through the newest and most advanced tools and technologies.
2.Minimize downtime. Maximize performance.
2.1 Field Service
Availability of sending field support anytime that is needed.
2.2 Local Service
2.4 Remote Support 24/7
2.3 Remote Support PLUS with Augmented Reality Glasses
Key advantages of the smart glasses
- Real time view of field engineer's field of vision from help desk support departments
- Hands-free videoconference between field engineers and Help Desk - The remote expert can use a red pointer to help and guide field engine
- The remote expert can use a red pointer to help and guide field engineers
- The Help Desk is able to capture and edit a freeze frame of the video call, type notes and send it back to the field engineer.
- Field engineers can view text files with simultaneous translation, pictures or even documents that have been sent from support departments
- The Help Desk can also share its screen with field engineers.
- The smart glasses can be shared by the customer with other suppliers
2.5 Cabinet Supply Center
- Acces control through ID-cards with incorporated RFID-Chips
- Regular capture of stock items through Comexi Supply Center
- Capture of RFID-labels on product packaging
- Stock control in realtime through COMEXI CLOUD SERVICE
- Automatic repenishment of missing parts through SAP
2.6 Audits
2.7 Express services
– Possibility to agree any special time frame agreements for spare parts and field service.